Frequently asked questions
Explore our FAQ for insights on enhancing customer engagement and boosting your business growth with TextMyBusiness’s innovative SMS texting services.
Account Questions
Is there a contract or long-term commitment required for your text messaging service?
No, TextMyBusiness is a monthly subscription service that is billed quarterly. You can cancel at any time.
Are there any additional fees or hidden costs?
No, There are no additional fees or hidden costs. We provide inexpensive text messaging services so you can pay for exactly what you need. We also collect from you and pay the fee for the required 10DLC registration, with no markup.
Can I track my text message usage?
Yes, clients can monitor their text message usage through their TextMyBusiness dashboard.
How many text messages can I get per month?
Our standard package includes up to 1,000 messages per month. If you hit your text message limit, you can purchase additional text messages individually or in blocks. Contact our customer service team to learn more.
What if I need more text messages per month?
If you regularly need more than 1,000 messages per month, contact our customer service teams to discuss plan customization or upgrades to your monthly plan.
How do message segments work?
Excess usage is billed at $0.05 per message segment. Message segments are applied like this:
- Outbound text: 1 segment with 160 characters of plain text or 70 characters if using an emoji or special characters.
- Outbound picture messages: 4 segments
- Inbound text messages: 1 segment regardless of length.
- Inbound picture messages: 2 segments regardless of size.
Required Registration
What is 10DLC?
10DLC (10-digit long code) is a messaging system that allows your business to send text messages using standard ten-digit phone numbers for various purposes, including:
- Appointment reminders
- Order confirmations
- Promotional offers and sales
- Alerts and notifications
For your business, 10DLC ensures compliant, reliable and effective communication, all while giving you a
professional yet local presence.
Why is 10DLC registration essential?
First, 10DLC registration is a regulatory requirement. Second, it’s a strategic opportunity to unlock the potential of text communication, while complying with carrier and legal standards. For many businesses, it’s a game-changer.
What are the benefits to 10DLC registration?
1. Ensure reliable message delivery
- Problem: Without registration, carriers may block or filter text messages, resulting in undelivered communications.
- Solution: Proper 10DLC registration means messages reliably reach their intended recipients.
- Benefit: You can use TextMyBusiness to send appointment reminders that customers receive consistently, reducing no-shows and lost revenue.
2. Build customer trust
- Problem: Customers are wary of unverified numbers and spam messages.
- Solution: Registered 10DLC numbers appear legitimate and trustworthy, enhancing brand credibility.
- Benefit: You can build stronger relationships with customers because they feel secure engaging with messages from your registered number.
3. Text-enabling business landlines
- Problem: Your business already has a phone number, but you probably don’t realize it can be used for text messaging.
- Solution: TextMyBusiness can-enable customers to communicate with a number they already associate with your business.
- Benefit: Your customers feel more comfortable engaging and you make communication convenient with text and voice on the same number.
4. Unlock revenue opportunities
- Problem: You may not realize how text campaigns can drive growth and engagement.
- Solution: With TextMyBusiness you can expand your communication capabilities and send personalized interactions.
- Benefit: Send exclusive sales offers to customers and boost foot traffic and sales.
5. Legal and regulatory compliance
- Problem: Non-compliance with carrier and regulatory rules can result in message blocking, fines and customer dissatisfaction.
- Solution: TextMyBusiness ensures that campaigns meet compliance standards.
- Benefit: Your company is protected from penalties.
What is the 10DLC registration process?
1. Submit business information. Ensure all details (EIN, business name, website) are accurate and consistent.
2. Verify contact information. Carriers may send a verification email to the your domain-matching address (e.g., info@abccompany.com).
3. Register campaigns and define the campaign purpose. For example: marketing: “Promote special offers to customers” or alerts: “Order updates and .
delivery notifications.”
4. Maintain proof of opt-in. Opt-in documentation demonstrates compliance with regulations.
5. Provide sample messages. Include detailed examples of all types of messages that will be sent.
What information is required for registration?
1. Business Details
- Legal business name.
- Employer identification number (EIN).
- Business address. Contact email address (which must match the website domain).
Why It Matters: Carriers require this data to verify the legitimacy of your business.
2. Website
- A live, secure website (HTTPS).
- Dedicated pages for the privacy policy and terms and conditions.
Why It Matters: A compliant website demonstrates transparency and professionalism.
3. Opt-In Process
- Documentation showing how your customers gave consent to receive text messages.
Why It Matters: Proof of consent ensures compliance with consumer protection laws.
4. Messaging Samples
- Opt-in confirmation: “Thank you for subscribing! Reply STOP to unsubscribe.”
- Reminder: “Your appointment is tomorrow at 2:00 p.m.. Reply STOP to cancel.”
- Promotional offer: “Flash Sale: Save 20% today only. Visit us or call now.”
What are some examples of a privacy policy and terms and conditions?
Privacy Policy
“We respect your privacy. Your phone number will only be used to send text updates you’ve optedinto, such as appointment reminders and exclusive offers. We will not share your data with third parties.”
Terms and Conditions
“By subscribing to our text service, you consent to receive messages about your appointments, account status and promotional offers. Message and data rates may apply. Reply STOP to opt-out at any time.”
What are some examples of opt-in methods?
- Website: “Sign up for exclusive text alerts! Enter your phone number below.”
- Text Keyword: “Text YES to 56789 to subscribe to updates.”
- Text-to-Join: Texting a keyword (e.g., "JOIN") to a short code or phone number to opt into receiving messages.
- Web Forms: Filling out a form on a website where individuals check a box or provide their phone number to consent to messages.
- Paper Forms: Signing a form (physically or electronically) agreeing to receive messages.
- In-Person Sign-Ups: Verbally agreeing or signing up in person to receive messages.
How do I stay in compliance?
- Avoid restricted content. Prohibited topics include sex, hate, acohol, firearms, tobacco.
- Keep acurate records. You need to save opt-in logs, message templates, and registration details
for audits.
Using TextMyBusiness
What are some examples of success with TextMyBusiness?
Case Study 1: A local auto repair shop increased customer retention by 20% by using text reminders for oil changes.
Case Study 2: A day spa boosted bookings by texting 30% discounts during off-peak hours to clients.
Can I send mass text messages to customers?
Yes and no, TextMyBusiness prioritizes more personalized marketing efforts for small businesses. There
is an ability to send batch messages. Our parent company, AnswerNet does offer mass messaging. You
can contact that team by calling: 800-411-5777.
How can I leverage TextMyBusiness?
- Appointment scheduling and reminders
- Order and delivery updates
- Customer support and FAQs
- Payment reminders and confirmations
- Promotions and special offers
- Event invitations and RSVPs
- Customer feedback and surveys
- On-demand support for time-sensitive needs
- Appointment-related follow-ups
- Delivery coordination and updates
- Order or service confirmation
- Membership or loyalty program reminders
- Service reminders (e.g., automotive, HVAC)
- Reservation confirmations
- Emergency or urgent alerts
- Waitlist management
- Product recall notices
- New product launch announcements
- Billing inquiries and support
- Job application updates
- Travel and reservation reminders
- Subscription expirations and renewal alerts
- Volunteer and donation reminders
- Educational reminders and notifications
- Facility access or security alerts
- Warranty expiration notices
- Shipping delay notifications
- Maintenance reminders for property managers
- Seasonal service reminders (e.g., tax preparers, lawn care)
- Virtual event reminders and updates
- Special membership events and perks
- Text-based marketing and sales campaigns
- Rental and leasing updates
- Employee or team communication
- Emergency contact and crisis management
- Time-sensitive offers for abandoned carts
- Membership renewal or cancellation confirmations
- Interactive polls and engagement campaigns
- Restaurant curbside pickup notifications
- Patient check-in and health monitoring
- Digital loyalty program reminders
- New product tutorials or set-up assistance
- Text-driven upselling or add-ons