Frequently asked questions

Explore our FAQ for insights on enhancing customer engagement and boosting your business growth with TextMyBusiness’s innovative SMS texting services.

Account Questions

Is there a contract or long-term commitment required for your text messaging service?

No, TextMyBusiness is a monthly subscription service that is billed quarterly. You can cancel at any time.

Are there any additional fees or hidden costs?

No, There are no additional fees or hidden costs. We provide inexpensive text messaging services so you can pay for exactly what you need. We also collect from you and pay the fee for the required 10DLC registration, with no markup.

Can I track my text message usage?

Yes, clients can monitor their text message usage through their TextMyBusiness dashboard.

How many text messages can I get per month?

Our standard package includes up to 1,000 messages per month. If you hit your text message limit, you can purchase additional text messages individually or in blocks. Contact our customer service team to learn more.

What if I need more text messages per month?

If you regularly need more than 1,000 messages per month, contact our customer service teams to discuss plan customization or upgrades to your monthly plan.

How do message segments work?

Excess usage is billed at $0.05 per message segment. Message segments are applied like this:

Required Registration

What is 10DLC?

10DLC (10-digit long code) is a messaging system that allows your business to send text messages using standard ten-digit phone numbers for various purposes, including:

For your business, 10DLC ensures compliant, reliable and effective communication, all while giving you a
professional yet local presence.

Why is 10DLC registration essential?

First, 10DLC registration is a regulatory requirement. Second, it’s a strategic opportunity to unlock the potential of text communication, while complying with carrier and legal standards. For many businesses, it’s a game-changer.

What are the benefits to 10DLC registration?

1. Ensure reliable message delivery

2. Build customer trust

3. Text-enabling business landlines

4. Unlock revenue opportunities

5. Legal and regulatory compliance

What is the 10DLC registration process?

1. Submit business information. Ensure all details (EIN, business name, website) are accurate and consistent.
2. Verify contact information. Carriers may send a verification email to the your domain-matching address (e.g., info@abccompany.com).
3. Register campaigns and define the campaign purpose. For example: marketing: “Promote special offers to customers” or alerts: “Order updates and .
delivery notifications.”
4. Maintain proof of opt-in. Opt-in documentation demonstrates compliance with regulations.
5. Provide sample messages. Include detailed examples of all types of messages that will be sent.

What information is required for registration?

1. Business Details

Why It Matters: Carriers require this data to verify the legitimacy of your business.

2. Website

Why It Matters: A compliant website demonstrates transparency and professionalism.

3. Opt-In Process

Why It Matters: Proof of consent ensures compliance with consumer protection laws.

4. Messaging Samples

What are some examples of a privacy policy and terms and conditions?

Privacy Policy
“We respect your privacy. Your phone number will only be used to send text updates you’ve optedinto, such as appointment reminders and exclusive offers. We will not share your data with third parties.”

Terms and Conditions
“By subscribing to our text service, you consent to receive messages about your appointments, account status and promotional offers. Message and data rates may apply. Reply STOP to opt-out at any time.”

What are some examples of opt-in methods?

  1. Website: “Sign up for exclusive text alerts! Enter your phone number below.”
  2. Text Keyword: “Text YES to 56789 to subscribe to updates.”
  3. Text-to-Join: Texting a keyword (e.g., "JOIN") to a short code or phone number to opt into receiving messages.
  4. Web Forms: Filling out a form on a website where individuals check a box or provide their phone number to consent to messages.
  5. Paper Forms: Signing a form (physically or electronically) agreeing to receive messages.
  6. In-Person Sign-Ups: Verbally agreeing or signing up in person to receive messages.

How do I stay in compliance?

  1. Avoid restricted content. Prohibited topics include sex, hate, acohol, firearms, tobacco.
  2. Keep acurate records. You need to save opt-in logs, message templates, and registration details
    for audits.

Using TextMyBusiness

What are some examples of success with TextMyBusiness?

Case Study 1: A local auto repair shop increased customer retention by 20% by using text reminders for oil changes.


Case Study 2: A day spa boosted bookings by texting 30% discounts during off-peak hours to clients.

Can I send mass text messages to customers?

Yes and no, TextMyBusiness prioritizes more personalized marketing efforts for small businesses. There
is an ability to send batch messages. Our parent company, AnswerNet does offer mass messaging. You
can contact that team by calling: 800-411-5777.

How can I leverage TextMyBusiness?